Privacy Policy

Effective Date: 26/08/2026
Last Updated: 26/08/2026

URBANTRENDZ.SHOP ("we," "us," "our," or the "Store") respects your privacy and is committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit or make a purchase from [https://urbantrrendz.shop › pages › privacy-policy] (the "Website").

By using our Website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

When you place an order, create an account, contact us, or otherwise interact with our Website, we may collect:

• Name
• Email address
• Mobile or telephone number
• Billing address
• Shipping address
• Order and transaction details
• Account information, where applicable
• Communications or messages you send to us

Payment Information

Payments may be processed through third-party payment service providers. We generally do not store your complete debit card, credit card, or other sensitive payment details unless required and permitted by applicable law and processed through secure, authorised systems.

Automatically Collected Information

When you visit our Website, we may automatically collect certain technical information, including:

• IP address
• Browser type and device information
• Operating system
• Pages visited and actions taken on our Website
• Approximate location information
• Referring website or source
• Cookies and similar tracking information

2. How We Use Your Information

We may use your information to:

• Process, fulfil, and deliver your orders
• Communicate with you about your purchases
• Provide customer support
• Manage returns, refunds, exchanges, and other customer requests
• Improve our products, Website, and services
• Personalise your shopping experience
• Detect, prevent, and investigate fraud or other security issues
• Comply with applicable legal and regulatory requirements
• Send promotional offers, newsletters, or marketing communications, where permitted and subject to your communication preferences

We will use your personal information only for legitimate business purposes and in accordance with applicable laws.

3. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our Website.

Cookies may be used to:

• Remember your preferences
• Keep items in your shopping cart
• Maintain website functionality
• Analyse Website traffic and performance
• Support advertising and marketing activities

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website.

4. Third-Party Services

We may use trusted third-party service providers to operate and support our business. These may include:

• E-commerce and website platforms
• Payment gateways
• Shipping and logistics partners
• Analytics providers
• Marketing and advertising platforms
• Customer support providers
• Technology and security service providers

These third parties may receive access to information necessary to provide their services. They are expected to handle personal information in accordance with their applicable privacy practices and legal obligations.

Our Website may also contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of external websites. We encourage you to review their privacy policies before providing personal information.

5. Sharing of Information

We may share your information with:

• Payment processing partners
• Shipping and delivery providers
• Technology and service providers
• Government authorities or law enforcement agencies where required by law
• Professional advisers where reasonably necessary
• Other parties in connection with a business transfer, merger, acquisition, or restructuring, where legally permitted

We do not sell or rent your personal information as part of our ordinary business operations.

6. Data Security

We take reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of any account credentials and should notify us immediately if you believe your account has been accessed without authorisation.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfil the purposes described in this Privacy Policy
• Complete transactions and provide customer support
• Comply with legal, tax, accounting, and regulatory requirements
• Resolve disputes and enforce our agreements

When personal information is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it in accordance with applicable requirements.

8. Your Rights and Choices

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to certain personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information, subject to applicable legal obligations
• Withdraw consent where our processing is based on consent
• Opt out of marketing communications
• Raise questions or concerns about how your personal information is handled

To exercise any applicable rights, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

9. Marketing Communications

If you subscribe to our marketing communications, we may send you updates about products, offers, promotions, and other news from URBANTRENDZ.SHOP.

You may opt out of promotional emails at any time by using the unsubscribe link included in the email or by contacting us at YELLOWWINGS1911@GMAIL.COM. Please note that even if you opt out of marketing communications, we may still send important transactional or service-related communications regarding your orders or account.

10. Children's Privacy

Our Website and services are not intended for individuals who are not legally permitted to enter into transactions under applicable law. We do not knowingly collect personal information from children without appropriate legal authority or consent where required.

If you believe that a child has provided us with personal information without appropriate permission, please contact us, and we will take reasonable steps to address the matter.

11. Compliance with Applicable Indian Laws

We process personal information in accordance with applicable laws and regulations in India, including relevant provisions relating to data protection, consumer protection, information technology, and electronic commerce.

Where applicable, we will take reasonable steps to provide information, obtain consent, and respond to privacy-related requests in accordance with our legal obligations.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.

Any updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Store Name: [URBANTRENDZ.SHOP]
Email: [YELLOWWINGS1911@GMAIL.COM]
Business Address: [1NS ROAD KOLKATA]

Disclaimer: This Privacy Policy is a general template and should be reviewed and customised based on your actual business practices, Shopify apps, payment providers, shipping partners, and applicable Indian laws.