Terms of Service

Effective Date: 26/08/2026
Last Updated: 26/08/2026

Welcome to [URBANTRENDZ.SHOP]. These Terms of Service ("Terms") govern your access to and use of our website, products, and services available through  (the "Website").

By accessing, browsing, registering on, or making a purchase through our Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website or services.

1. General Terms

[URBANTRENDZ.SHOP] reserves the right to update, modify, suspend, or discontinue any part of the Website, products, services, or these Terms at any time, subject to applicable law.

Your continued use of the Website after any changes are posted constitutes acceptance of the updated Terms.

2. Account Terms

You may create an account to access certain features of our Website. When creating or using an account, you agree to:

• Provide accurate, complete, and current information.
• Keep your login credentials confidential.
• Accept responsibility for activities carried out through your account.
• Notify us promptly of any unauthorised use of your account.

You must not create an account using false information or impersonate another person or entity.

We reserve the right to suspend or terminate accounts that violate these Terms or applicable law.

3. Pricing and Payment

All prices displayed on our Website are in Indian Rupees (INR) unless otherwise stated.

We reserve the right to change product prices, offers, discounts, and promotional terms at any time without prior notice. However, the price applicable to your confirmed order will generally be the price displayed at the time of placing the order, subject to correction of obvious errors.

Payments must be made through the payment methods made available on our Website. You agree to provide accurate payment and billing information.

All payments are subject to verification and authorisation by the relevant payment provider. [STORE NAME] is not responsible for payment failures caused by banks, payment gateways, or other third-party payment service providers.

4. Product Descriptions and Availability

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and other information displayed on our Website are accurate and current.

However:

• Actual product colours may vary slightly due to differences in screen displays or photography.
• Minor variations in design, size, colour, or packaging may occur.
• Product availability is subject to stock availability.
• We do not guarantee that all descriptions, images, or other content will always be completely error-free.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information without prior notice.

5. Order Acceptance

Placing an order on our Website constitutes an offer to purchase the selected products. An order confirmation does not necessarily mean that the order has been accepted.

We reserve the right to accept, reject, cancel, or limit any order at our discretion, including in cases involving:

• Product unavailability
• Incorrect pricing or product information
• Suspected fraudulent activity
• Payment authorisation issues
• Orders that violate these Terms
• Technical or system errors

If an order is cancelled after payment has been successfully received, any applicable refund will be processed in accordance with our refund policy and applicable law.

6. Shipping and Delivery

We aim to process and dispatch eligible orders within [BUSINESS DAYS], subject to product availability and operational conditions.

Delivery timelines are estimates and may vary depending on:

• Delivery location
• Courier or logistics partner
• Weather conditions
• Public holidays
• Government restrictions
• Other circumstances beyond our reasonable control

We may use third-party courier and logistics providers to deliver your order.

You are responsible for providing an accurate and complete delivery address and contact details. We are not responsible for delays or delivery failures caused by incorrect information provided by you.

Please inspect your package upon delivery. If you receive a damaged, incorrect, or incomplete item, please contact us at [YELLOWWINGS1911@GMAIL.COM] within 1 DAYS  of delivery.

7. Returns, Refunds and Cancellations

Our returns, refunds, exchanges, and cancellation policies may vary depending on the product and reason for the request.

To be eligible for a return, products may need to be:

• Unused and in their original condition
• Returned with original packaging, labels, and accessories, where applicable
• Accompanied by proof of purchase
• Returned within the applicable return period

Certain products may not be eligible for return, refund, or exchange due to hygiene, personalisation, perishability, or other applicable reasons.

Refunds, where approved, will generally be processed through the original payment method or another method permitted by applicable law. Processing times may depend on banks and payment service providers.

Please refer to our separate Return and Refund Policy for detailed information.

8. Prohibited Uses

You agree not to use the Website or services to:

• Violate any applicable Indian law or regulation.
• Engage in fraudulent or deceptive activities.
• Impersonate another person or entity.
• Provide false or misleading information.
• Interfere with the security or operation of the Website.
• Attempt unauthorised access to our systems or accounts.
• Introduce viruses, malware, or harmful code.
• Scrape, copy, reproduce, or commercially exploit Website content without authorisation.
• Use automated systems or bots in a manner that disrupts our services.
• Violate the intellectual property rights or privacy rights of others.
• Engage in any activity that may harm [STORE NAME], its customers, or other users.

We reserve the right to investigate suspected violations and take appropriate action.

9. Intellectual Property

Unless otherwise stated, all content on the Website, including logos, designs, text, graphics, images, product content, and other materials, is owned by or licensed to [URBANTRENDZ.SHOP] and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use any Website content without our prior written permission, except as permitted by applicable law.

10. Limitation of Liability

To the maximum extent permitted by applicable law, [URBANTRENDZ.SHOP], its owners, employees, affiliates, suppliers, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to:

• Your use of or inability to use the Website
• Delays or interruptions in service
• Third-party actions or services
• Errors in product information
• Loss of data or business opportunities
• Unauthorised access to systems or information, despite reasonable security measures

Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded or limited under applicable law.

Where liability cannot be excluded and to the extent permitted by law, the total liability of [STORE NAME] in relation to a claim shall generally not exceed the amount paid by you for the specific product or service giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless [URBANTRENDZ.SHOP], its owners, employees, affiliates, and service providers from claims, losses, damages, liabilities, costs, or expenses arising from:

• Your violation of these Terms
• Your misuse of the Website or services
• Your violation of applicable laws
• Your infringement of the rights of another person or entity

This provision will apply to the extent permitted by applicable law.

12. Privacy

Your use of our Website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

By using the Website, you acknowledge that you have read our Privacy Policy.

13. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, any dispute arising from or relating to these Terms, the Website, or any purchase made through [URBANTRENDZ.SHOP] shall be subject to the jurisdiction of the competent courts located in [KOLKATA, WEST BENGAL], India.

Nothing in these Terms shall affect any consumer rights available to you under applicable Indian law.

14. Dispute Resolution

Before initiating formal legal proceedings, we encourage you to contact us at [YELLOWWINGS1911@GMAIL.COM] so we can attempt to resolve your concern amicably.

We will make reasonable efforts to address genuine customer concerns in accordance with applicable law.

15. Force Majeure

[URBANTRENDZ.SHOP] shall not be liable for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, war, strikes, government actions, transportation disruptions, pandemics, communication failures, or other unforeseen circumstances.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

Store Name: [URBANTRENDZ.SHOP]
Email: [YELLOWWINGS1911@GMAIL.COM]
Business Address: [1 NS ROAD KOLKATA]

By using our Website and placing an order with [URBANTRENDZ.SHOP], you acknowledge that you have read, understood, and agreed to these Terms of Service.

Note: This template should be customised to match your actual business operations, shipping timelines, return policy, payment methods, and applicable Indian legal requirements. Consider having the final version reviewed by a qualified legal professional before publishing.